Our Store Policies
Transparency and Care
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
We aim to be as ethical, eco friendly, vegan and plastic free as possible.
All our products have undergone testing prior to be available on the website.
Shipping Policy
What You Need to Know
All shipping cost will be based on total weight of purchases with a minimum charge of £1.20
We strive to make all our packaging as recyclable and as plastic free as possible
Delivery to mainland UK only.
Estimated delivery is 10-14 working days.
Any queries please contact us below.
Returns
How It Works
In the unlikely event you are unhappy please contact us directly.
All returns and refunds will be handled on a case by case evaluation.
Warranty Information
The Information You Need to Know
Please contact us directly for any information or guidance on using our products.
All wax melt products have been tested using an electric wax melt burner for consistent results. Melting wax melts with a burner over a tealight will give inconsistent results depending on temperature of flame.
Please keep all products out of reach of children and pets and never leave a flame unattended or in the path of a draft.
All safety date sheets for fragrances are available on request.
Please dispose of all waste/recycling in accordance with your local authority.
Privacy at R&R Handmade Gifts
All About Information Security
Welcome to R&R's Privacy Policy. At&R, we take your privacy seriously and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your information. By using our website, you agree to the terms of this policy. If you have any questions or concerns, please don't hesitate to contact us.